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Omnichannel marketing describes a strategy for the integration and cooperation of the various channels organizations use in order to interact with consumers and create a seamless customer experience. It is aimed at reinforcing the satisfaction of consumers with a brand, creating a constancy in the relationship, and making the customer's experience a fulfilling one, whether the mediums are physical or digital. Nowadays, companies and businesses, such as healthcare, retail, finance, and technology, are all taking advantage of omnichannel techniques, to optimize the consumer experience.  The goal of an omnichannel marketing strategy is to create a convenient, seamless user experience for consumers that offers many opportunities

On October 28, 2021, Facebook launched its new company brand, Meta, at its headquarters in Menlo Park, California. Following this announcement is to the effect that Facebook is to be rebranded. The goal is to create a virtual reality world where people can interact in 3D spaces, and it is called a Metaverse.And in fitting, it was announced at the Facebook Connect virtual reality conference. Zuckerberg champions this as the step to the future. People are naturally anxious about changes, mainly social and economic changes. With such mega technological change on the way (estimated to be launched in 2022), small businesses are worried.